In this article, we will explore the services provided by the Civil ID Office in South Surra, highlighting the operational hours, booking procedures, and contact information. This office serves as a crucial point for handling all matters related to Kuwaiti IDs, whether it’s issuing new IDs or renewing existing ones. Accessing services through this office is designed to be straightforward, ensuring residents can efficiently manage their identification needs.
Location of the Civil ID Office in South Surra
The Civil ID Office is conveniently situated near the Kuwait Zakat House and the Ministry of Electricity, Water, and Renewable Energy, among other governmental buildings, on Jaber Al Malik Al Sabah Street. For those unfamiliar with the area, navigating to this branch is made easier through Google Maps. You can find directions here.
Office Hours
The following table outlines the working hours of the Civil ID Office in South Surra throughout the week:
| Day | Service | Working Hours |
| Saturday | All services | Closed |
| Sunday | Card Delivery | 8:00 AM – 7:00 PM |
| Monday | Kuwaiti Appointments | 8:00 AM – 7:00 PM |
| Tuesday | Non-Kuwaiti Appointments | 3:00 PM – 7:00 PM |
| Wednesday | Card Delivery | 8:00 AM – 7:00 PM |
| Thursday | Kuwaiti and Non-Kuwaiti Appointments | Open |
| Friday | All services | Closed |
Ramadan Office Hours
During Ramadan, the Civil ID Office adapts its working hours to accommodate fasting schedules. The hours are as follows:
| Day | Service | Working Hours |
| Saturday | All services | Closed |
| Sunday | Morning period for citizens | 10:00 AM – 1:30 PM |
| Monday | Evening period for foreigners | 2:00 PM – 4:30 PM |
| Tuesday | Collect Civil ID | 10:00 AM – 4:30 PM |
| Wednesday | Morning period for citizens | 10:00 AM – 1:30 PM |
| Thursday | Collect Civil ID | 10:00 AM – 4:30 PM |
| Friday | All services | Closed |
Appointment Booking Process via Meta
To schedule an appointment at the Civil ID Office in South Surra using the Meta platform, please follow these steps:
- Step 1: Visit the Meta Portal here.
- Step 2: Click on “Register as a New User.”
- Step 3: Input your Civil ID number.
- Step 4: Enter the Civil ID Serial Number.
- Step 5: Provide your Mobile Number and Email Address.
- Step 6: Agree to the terms and conditions.
- Step 7: Click the Register icon.
- Step 8: Enter the Mobile confirmation code you receive.
- Step 9: Input the Email confirmation code.
- Step 10: Create and confirm your password.
- Step 11: Click on the Confirm icon to complete registration.
- Step 12: Log into your account on the Meta platform.
- Step 13: Select “Appointment Search.”
- Step 14: Choose “Service Categories” for Public Authority for Civil Information.
- Step 15: Choose the Authority’s services.
- Step 16: Select your required service.
- Step 17: Choose the South Surra branch.
- Step 18: Click “Continue.”
- Step 19: Select your preferred booking date.
- Step 20: Click “Next.”
- Step 21: Confirm your appointment.
Appointment Booking Process via Sahel
Booking an appointment through the Sahel app is easy by following these steps:
- Step 1: Download the Sahel App here for IOS or here for Android.
- Step 2: Open the app on your mobile.
- Step 3: Input your civil number.
- Step 4: Complete the CAPTCHA verification.
- Step 5: Click “Log In.”
- Step 6: Accept the authentication request through the Kuwait Mobile ID app.
- Step 7: Finalize the registration process in the Sahel app.
- Step 8: Click on the “Appointments” option at the bottom.
Contact Information for the Civil ID Office in South Surra
For inquiries and assistance regarding the services offered, you can reach the Civil ID Office in South Surra at 1889988. This number can also help with technical support and service questions.
Conclusion
In summary, the Civil ID Office in South Surra is your go-to location for all matters related to the Kuwaiti ID, including its issuance and renewal. Before visiting, it’s advisable to verify the current working hours, as they can vary throughout the week and during Ramadan.
